Overview
Here is some FAQ's and some more information on imgix billing.
How and when will I be billed?
We bill on the first of each month for the previous month's total. Origin image and bandwidth counts also reset at this time.
What am I being charged for?
You are only charged for the number of Origin Images in your account and the amount of bandwidth consumed.
You can see a full breakdown of pricing here:
https://www.imgix.com/pricing
For a detailed explanation of how we calculate billing, please see this article here:
https://support.imgix.com/hc/en-us/articles/115005855903
Monthly minimum fee
We have a $10 minimum to maintain your imgix account. If you generate less than $10 in origin image requests and bandwidth charges (combined) in a given month, your account will be billed the minimum amount of $10.
Note that even if your Source is disabled, it's still possible for an image to be served from our cache, which triggers the monthly minimum fee. If an image returns a 410, it will not be trigger monthly minimum billing.
If you've cancelled your account but are still being charged the monthly minimum fee, please contact support for help on investigating the charge.
Types of plans
There are two types of billing available for all accounts. How you will be billed depends on your type of account.
- Pay-As-You-Go: We charge the credit card on file and email a receipt
- Volume Pricing: We email an invoice to the billing contact on the account
Paying your bill
If your account is under the Pay-As-You-Go plan, you can pay for your account in two ways.
Option 1: Setting up auto-pay
Setting up auto-pay is the best way to ensure that your account stays up and running. You can do this easily by adding a credit card in your dashboard.
To add a card, follow the steps below:
- Log into your imgix account: https://dashboard.imgix.com
- On the dashboard, click your account at the top right ---> click Billing
- Click "Add a card" or click "Update" under Billing Details
- Enter your credit card info
- Save and done! Your account is now set up for automatic billing
Option 2: Paying via invoice
If you received an invoice from imgix, there is a link on that invoice where you can click to pay your bill online.
FAQ's
What happens if I don't pay my bill?
You have 90 days to make payments on overdue invoices.
If 90 days have elapsed on an overdue invoice, then the account is at risk at being cancelled due to non payment.
A cancelled account will no longer serve images, causing all previously working images to return 404's.
See this article for more information about cancellations:
https://support.imgix.com/hc/en-us/articles/360025785671